Terms & Conditions

Welcome to Spring World Factory Co. (www.spring-world.com). These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to these Terms. If you disagree, please discontinue use immediately.

1. General

Spring World Factory Co. owns and operates this website and its contents. We reserve the right to update, modify, or replace these Terms at any time without prior notice. Changes take effect immediately upon posting. Your continued use of our site constitutes acceptance of any updated Terms.

2. Products and Services

We specialize in designing, manufacturing, and supplying industrial springs and related products. While we maintain accuracy standards, product descriptions, images, dimensions, and technical specifications may vary slightly due to manufacturing processes. We reserve the right to discontinue or modify products without notice.

3. Orders and Acceptance

Customers cannot purchase directly through our website. Instead, you may submit requirements and inquiries through our contact channels. We will respond with quotations and additional details as needed. Orders may be placed through email or authorized representatives after initial consultation. Order submission does not guarantee acceptance, we reserve the right to accept or decline orders at our discretion. A binding contract forms only upon our written order confirmation and agreed payment terms. All agreements will be arranged via email communication.

4. Pricing and Payment

All prices are quoted in Saudi Riyal (SAR) unless otherwise stated. We also accept other currencies such as US Dollars. Prices exclude taxes, customs duties, and shipping charges unless explicitly mentioned. Payment must comply with agreed terms (advance payment, bank transfer, letter of credit). Late payments may incur interest charges per applicable laws.

5. Shipping and Delivery

We coordinate shipping through trusted carriers. Delivery times are provided after manufacturing completion and are estimates only, not guaranteed. Domestic orders typically ship within 3–5 business days after manufacturing; international orders may require 7–14 business days or longer depending on destination and customs clearance. Title and risk transfer to customers upon carrier handover. We are not liable for delays caused by customs, strikes, natural disasters, or other events beyond our control.

6. Returns and Claims

Claims for damaged, defective, or missing goods must be reported in writing within 2 business days of receipt. Returns are governed by Saudi Arabia's general returns law and require prior authorization. Products must be shipped back in original packaging. Custom-made products are generally non-returnable unless proven defective.

7. Warranty

All our spring products undergo rigorous high-quality checking processes. Our ISO certificates and professional laboratory guarantee high quality standards. Our liability for manufacturing defects includes repair, replacement, or refund at our discretion. We are not responsible for indirect, incidental, or consequential damages.

8. Intellectual Property

All website content, including text, logos, images, product designs, and trademarks, belongs to Spring World Factory Co. No material may be copied, reproduced, distributed, or exploited without prior written consent.

9. Privacy and Data Protection

We collect and process customer data solely for order fulfilment, customer support, and service improvement. We may use third-party services on our website for marketing and analytics purposes only. By using this site, you consent to our data collection and use as outlined in our Privacy Policy. We do not sell personal information to unauthorized parties.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Kingdom of Saudi Arabia. All disputes fall under the exclusive jurisdiction of Riyadh, Saudi Arabia courts.

11. Contact Information

For questions regarding these Terms or to submit product requirements, contact us at:

Spring World Factory Co.
Saudi Arabia - Riyadh 14315
7169 Al Difaa District, 4358 Shadwan Street
Website: www.spring-world.com
Email: info@spring-world.com
Phone: 920016558